Contact Us and Store Policy

Shipping and Returns


Orders placed Monday-Friday (excluding major holidays) will be processed within 24-48 hours upon order receipt. Orders placed on Saturday and major holidays will be shipped the following business day. Please allow 5-7 business days for delivery after order has been placed and received.

Returns and Exchanges:

Due to the nature of our products, we do not offer refunds or exchanges, except in the case of receipt of damaged products. Within 7 days of package receipt, if you receive a damaged item please immediately send us a picture of your shipment box, as well as the items that arrived damaged, along with package receipt to and we will be happy to assist you. We will only send replacements for damaged/missing products within 7 days of receipt of package.

IMPORTANT NOTE: Our lashes are handmade, so discrepancies may occur. If the lashes differ from one another regarding their hair assignment, this may not constitute as damage.

Contact Us:

Chase Beauty
20770 Hwy 281N
San Antonio, TX 78258

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